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Managed IT Services & Remote IT Support in Dubai, UAE

An outsourced IT department for UAE SMEs: remote helpdesk, Microsoft 365, servers, backups and security for a fixed monthly fee.

Most growing UAE businesses do not need a full-time IT team; they need someone reliable who answers when email stops working and keeps systems patched and backed up in the background. Our managed IT service gives you that for a predictable monthly price, delivered remotely.

What is included

  • Remote helpdesk — support by WhatsApp, phone, email and remote desktop for your staff, in English and Arabic.
  • Microsoft 365 and Google Workspace — users, licences, email security, Teams and SharePoint administration.
  • Server and cloud management — Windows and Linux servers, Azure, AWS and on-premise virtualization.
  • Backup and disaster recovery — automated, tested backups with documented restore procedures.
  • Patching and monitoring — proactive updates and 24/7 monitoring of servers, firewalls and internet links.
  • IT asset and vendor management — inventory, licence renewals and coordination with your ISP and hardware suppliers.

When you need hands on site

Around 90% of day-to-day IT issues can be fixed remotely. For the rest, such as new cabling or replacing hardware, we coordinate a local UAE technician or your supplier and supervise the work remotely, so the job is done to our standard.

Add 24/7 SOC monitoring or managed FortiGate support to the same contract. Get a monthly quote.

Frequently Asked Questions

We price per user or per device with a fixed monthly fee, so there are no surprise bills. Because our team works remotely from Iraq, the cost is typically far lower than a local hire or a Dubai MSP with the same scope.

Helpdesk hours cover the UAE business day, Monday to Friday, with optional Saturday cover. Monitoring and critical-incident response run 24/7.

Yes. We run a structured handover: documenting your systems, collecting passwords and licences securely, and taking over monitoring before the old contract ends, so there is no gap in support.

Talk to an engineer today

Call or WhatsApp +964 751 442 2249 or send us your requirements — we reply the same business day.

Get a Quote