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Managed IT Services & IT Support in Iraq

A full IT department on subscription — helpdesk, monitoring, maintenance and on-site engineers with real SLAs.

Hiring, training and retaining a complete IT team is expensive — and one resigned engineer can take your uptime with them. Our managed IT service gives you a whole team: helpdesk, proactive monitoring, patching and scheduled on-site visits, under a contract with response-time guarantees.

What the subscription covers

  • Helpdesk — Arabic, Kurdish and English support by ticket, phone and WhatsApp, with tracked response times.
  • Proactive monitoring — servers, network devices and backups watched continuously; we often fix issues before you notice them.
  • Patching and maintenance — scheduled updates for Windows, servers and network equipment, tested before rollout.
  • On-site engineering — regular visits plus emergency dispatch in Erbil, Baghdad and other Iraqi cities.
  • IT management — asset inventory, license tracking, vendor management and an annual IT budget plan.

Predictable cost, accountable service

One monthly fee, a named account engineer and quarterly reports showing tickets, uptime and what got fixed. Everything we manage is documented — you own the passwords and the documentation, always. Combine with SOC monitoring for security coverage too.

Frequently Asked Questions

For companies under roughly 150 employees, usually yes — you get a full team with varied specializations (network, servers, security) for near the cost of one or two salaries, without vacation gaps or resignation risk.

SLAs are set per contract tier — critical outages get immediate remote response with on-site dispatch when needed; standard requests are handled within agreed business-hour windows. All of it is measured and reported.

No — the opposite. Every credential, configuration and document lives in a handover-ready repository that belongs to you. If we ever part ways, you keep everything.

Talk to an engineer today

Call +964 751 442 2249 or send us your requirements — we reply the same business day.

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